Refund policy

Return and Refund Policy

We want you to love your patches! If you're not happy with your order, we're here to help.

Returns We accept returns within 14 days of delivery. Items must be unused and in their original condition. To initiate a return, please contact us at [your email address] with your order number and reason for return.

Refunds Once we receive and inspect your returned item, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-returnable items Due to the nature of our products, items that have been ironed on or applied cannot be returned.

Damaged or incorrect items If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with a photo and we'll make it right.

Shipping costs Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

EU customers have the right to withdraw from their purchase within 14 days of receiving their order, without giving any reason. To exercise this right, please contact us at hello@letspatchitup.com within 14 days of delivery. Items must be unused and in their original condition. Please note that patches that have already been ironed on or applied cannot be returned. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.